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Replies to messages from the below form will be sent via text message to the mobile number provided. So we can serve you best, please be sure to provide an accurate phone number. Our office is open from 8 a.m. to 4 p.m. CST for general inquiries. Public safety issues will be addressed immediately upon receipt. We appreciate your questions and comments and will do our best to respond to your questions as quickly as possible. For ticket refunds, please click here.
For questions regarding fares and schedules, please call the RTA Travel Center at 312-836-7000. For service related issues and concerns, please call South Shore Line at 219-926-5744, ext. 308 between 8 a.m. – 4 p.m. Monday-Friday. For schedules in alternate formats, contact (312) 836-7000 VOICE or TDD via Indiana Relay Services (800) 743-3333.
Ticket Refunds
To receive reimbursement for an unused ticket or if the SSL is providing refunds for one-way tickets due to an extensive delay, you will need to mail your ticket to:
NICTD
Attn: Refunds
503 North Carroll Avenue
Michigan City, IN 46360
Please include your name, address and phone number with the ticket.
If you would like to request reimbursement for a ticket purchased through the South Shore mobile app, contact app support under "more" in the app.
In the event that you submit feedback through the contact form that pertains to a specific train car on the train, we ask that you provide both the train number and the train car number.