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Contact our team
Replies to messages from the below form will be sent via text message to the mobile number provided. So we can serve you best, please be sure to provide an accurate phone number. If your message or inquiry involves a particular train car, please include the train car number in your description.
For questions regarding fares and schedules, please call the RTA Travel Center at 312-836-7000. For service related issues and concerns, please call South Shore Line at 219-926-5744, ext. 308 between 8 a.m. – 4 p.m. Monday-Friday. For schedules in alternate formats, contact (312) 836-7000 VOICE or TDD via Indiana Relay Services (800) 743-3333.
Ticket Refunds
To receive reimbursement for an unused ticket or if the SSL is providing refunds for one-way tickets due to an extensive delay, you will need to mail your ticket to:
NICTD
Attn: Refunds
503 North Carroll Avenue
Michigan City, IN 46360
Please include your name, address and phone number with the ticket.
If you would like to request reimbursement for a ticket purchased through the South Shore mobile app, contact app support under "more" in the app.
In the event that you submit feedback through the contact form that pertains to a specific train car on the train, we ask that you provide both the train number and the train car number.