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Contact Information

  • Address 33 East U.S. Highway 12
    Chesterton, IN 46304
  • Phone 219-926-5744
  • In the event of an emergency: On board a train please alert your conductor.
    In our station or parking lot call 911

To reach our Transit Police for non-emergency situations call 219-398-6000

For CTA, Pace and Metra service info:  312-836-7000 voice or 312-836-4949 TDD

For South Shore Line train fares and schedules and to request information in alternative formats please call 312-836-7000 voice

TDD via Indiana Relay Services:  1-800-743-3333

For questions regarding fares and schedules, please call the RTA Travel Center at 312-836-7000. For service related issues and concerns, please call South Shore Line at 219-926-5744, ext. 308 between 8 a.m. – 4 p.m. Monday-Friday. For schedules in alternate formats, contact (312) 836-7000 VOICE or TDD via Indiana Relay Services (800) 743-3333.

Ticket Refunds

To receive reimbursement for an unused ticket or if the SSL is providing refunds for one-way tickets due to an extensive delay, you will need to mail your ticket to:

NICTD 
Attn: Refunds
503 North Carroll Avenue
Michigan City, IN 46360

Please include your name, address and phone number with the ticket.

If you would like to request reimbursement for a ticket purchased through the South Shore mobile app, contact app support under "more" in the app. 

In the event that you submit feedback through the contact form that pertains to a specific train car on the train, we ask that you provide both the train number and the train car number. 



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